ntl: are lame
Before I start, I'd like to point a few things out about ntl: and then I'll go into why I personally hate
them so much.
1) What is with that name? There's no capital letter and the semi colon at the end is just plain stupid, it looks like
a child has come up with the name.
2) This is a company who thought it was a genius idea to sponsor both Celtic and Rangers football clubs despite the rivalry
between them being possibly the most intense in the world. You see, when a company sponsors a team, sales go down amongst
supporters of their main rivals, of course they go up amongst fans of the team itself and neutrals are exposed to the brand.
But the fact that they effectively made almost every football fan in Scotland (and Ireland where Celtic are well folowed)
wary of buying their product is just plain daft.
3) ntl: have a bit of a reputation for bad customer service, I found this out the other day when I read something about
their proposed merger with Virgin, it was said that the only reason they were doing it was to borrow some of the excellent
customer service from Virgin. There is even a website devoted to people with issues with ntl:, I think it's called nthell.
Now my 'beef' with ntl occured at university. They're pretty much the only broadband provider in Loughborough, so every
year they get a load of students signing up. Things were fine in my first year, in my second year aside from the long delay
from signing up and actually receiving a service, everything was fine as well. In my final year we again signed up, after
being told there was a shortage of modems so they couldn't serve everyone. You'd have thought that they'd have enough products
to go around, it's not as if all the students came back unannounced, they come back in late september every year, no one was
suprised by this, except ntl: it seems. Anyway we had another huge wait for our modem, and then we had a problem. When the
guy came round he told us we had an internal router system built in the walls of our house and so wouldn't need to buy a £45
router and also wouldn't have loads of cable in our house. When we got the modem we plugged it into the socket and . . . .
. it didn't work, one 45 minute mobile phone call later (all on hold) and I was told that it wasn't ntl:s problem as the modem
did work. I then called out a computer technician who told me there was no internal router system, this cost me £20,
then of course I had to buy a router and cables, I was disgruntled to say the least.
Things didn't end there. At the end of my tenancy, I rang them to get the service disconnected, they set a date which
was in early July. Fast forward to early december and I see that £35.49 has unexpectedly come out of my account, who could
have taken it out? No prizes for guessing ntl:, turns out they'd still been taking money out of my account, 5 months
after I cancelled the service. I phoned them up and was told that since there was no record of me cancelling the service they
couldn't do anything. To which I replied 'Isn't it obvious that you wouldn't have a record of me cancelling it, if you
had the record, you'd have cancelled it when I asked'. Clearly all record of my phone call has been lost or ignored. What
is more worrying in this story is the fact that, despite the account being in my name, changes had been made to the account.
Yes! When I had ntl: I had just broadband service, it cost £24.99. As you may recall, I was billed £35.49, it turns out my
account now has a phone line. 'How has that happened?' I hear you ask. The truth is I really don't know as they should have
asked a security question when someone wants to change my account (it seems obvious to me that the current occupants of my
student house are using the account). Clearly this was not asked, unless the current occupants were very persistent and kept
guessing my date of birth, hanging up when they got it wrong. Anyway ntl: owe me about £145, they do seem awfully reluctant
to give it to me though.
Oh, not entirley ntl: related, but Charnwood Borough council are trying to charge me £60 council tax for a period of
time when they KNOW I wasn't in the county, the £60 includes court costs, now I'm scatter brained sometimes, but I can assure
you I haven't been to court recently.